Cancellation & Refund Policy

To maintain fair operations for campus canteens and mess tiffin providers who prepare meals fresh on demand, the following stage-based cancellation policy applies:

You are entitled to a full or partial refund under the following verified circumstances:

• Missing or Wrong Items: If any item ordered is missing from the sealed parcel or an incorrect dish was packed by the canteen.
• Food Quality or Hygiene Issues: If food delivered is spoiled, stale, burnt, spilled, or unfit for consumption. Please report within 60 minutes of delivery with a photo.
• Severe Delivery Delays (>45 min): If delivery exceeds 45 minutes beyond the estimated campus delivery window due to courier operational failure (excluding campus emergency lockdowns).
• Unfulfilled / Kitchen Stockout: If a canteen is unable to fulfill an accepted dish due to inventory depletion or emergency kitchen closure.
• Duplicate Debits: If payment was debited more than once for a single order due to network glitches.

In strict adherence to Reserve Bank of India (RBI) directives and standard payment gateway protocols:

To request a review for an order issue:

1. Locate Order ID: Find your 6-digit or 24-character alphanumeric Order ID on your digital receipt or in My Orders.
2. Contact Support Desk: Email support@campusbites.co.in or message the campus help desk with your registered phone number, Order ID, and clear photograph of the issue (for damaged or incorrect food items).
3. Resolution Verification: Our campus operations team coordinates directly with the respective eatery within 2 hours during operational hours (8:00 AM – 10:00 PM IST).
4. ARN Tracking: Upon refund approval, a bank Acquirer Reference Number (ARN) is generated which you can use to track the credit with your bank if needed.